We've Got The World Covered

We've Got The World Covered

When you choose products from the Simrad Professional Series, you are automatically protected by a world class service and support program which includes the following features:

  • Two year product warranty
  • True onboard support for qualifying products
  • A network of global support and service engineers for the duration of your product warranty
  • Local customer care lines offering product information, technical assistance and warranty support by technical experts

Global professional service is provided by a network of qualified Master Distributors and Certified Partners.

Dedicated support engineers are located in key ports in over 50 countries worldwide ready to provide spare parts and on-board service to ensure prompt and efficient service should the need arise.

 

Advantage: Service Beyond The Standard

We have expanded our service offerings with the Advantage Program.

The Advantage Program is is free to join and available to all Simrad Professional Series customers.

The Professional Series Advantage Service program offers the most comprehensive levels of service available in the marine electronics industry.

Advantage Service Brochure

 

Advantage Programs

  • Certified Dealer Advantage
  • Onboard Advantage
  • 7-Year Advantage
  • Fastfix Advantage
  • Extended Warranty Advantage

  • 24 / 7 Advantage
  • System Builder Advantage
  • Customer Portal Advantage
  • Vessel Portal Advantage
  • Training Advantage


Certified Dealer Advantage


A network of qualified Master Distributors and Certified Dealers in more than 50 countries, ready to provide spare parts and onboard support to ensure prompt and efficient service. Supported by fifteen regional Navico hubs, co-ordinating seamless support and communication across the globe.

Designated as a marine electronics authority, Certified Dealer accreditation inspires customer confidence, trust, loyalty and referrals. Along with in-store signage, Certified Dealers receive worldwide recognition with preferential website listings on the Simrad Professional Series website. Certified Dealers also gain exclusive access to the B2B Advantage and Vessel Portal Advantage tools, enabling rapid response to any service requirement.


Onboard Advantage


The OnBoard Advantage Program provides customers with the option to receive warranty service by a Certified Dealer onboard their vessel for the first 2 years.

Systems under warranty with a value of over $2,500 USD qualify when they have been installed or certified by a Certified Dealer, or installed by a Navico-authorized ship builder. Select limits apply to labor and travel related costs as detailed by the program guidelines and OnBoard coverage can be extended by adding Extended Warranty Advantage.


7-Year Advantage


The 7-Year Advantage offers comprehensive support for 7 years, including upgrade options to current technology products, an online spare parts locator and price list.

In the unlikely event of failure within the first severn years since purchasing a new product, the program guarantees that customers will have the option to upgrade to the latest model technology at a discount price.

In addition, a web-based portal allows Dealers to easily locate part numbers and pricing for spare parts, service units, extended warranties and upgrade options.


Fastfix Advantage


FastFix Advantage ensures that if a qualifying product is identified as defective, customers will be shipped a replacement product or spare part within 1 business day.

Our global service and support network will ship products and spare parts from any of the five Navico logistics centres to any Dealer or customer, anywhere in the world, within 1 business day.


Extended Warranty Advantage


Extended Warranty Advantage offers flexible extended warranty options for Simrad Professional Series systems.

Choose to extend the Product Warranty, OnBoard Support period or Service period. Mix and match coverage to customize a warranty package for any requirement.


24/7 Advantage


Support for Simrad Professional Series customers 24 hours a day, 7 days a week

The 24/7 Advantage Program gives customers access to dial into qualified, personal phone support solutions to ensure they get the right support, round the clock.


System Builder Advantage


AVAILABLE 2014 The System Builder Advantage offers Simrad Professional Series Dealers an Apple iPad tool that combines a current price book with a product information guide and more in an easy-to-use shopping cart-style purchase format.

The system allows dealers to provide instant quotes as well as Ethernet, SimNet and NMEA 2000 schematics to help consumers choose the ideal system, it also ensures all necessary components are included.

Allowing for local currencies, freight and duty, the System Builder provides detailed installation quotes. Standard packages and boat builder packs can be pre-loaded and configured during the quotation process. Estimates and drawings can be shared with customers and multiple recipients for seamless supply chain operation.

A convenient and flexible service tool, dealers can also use the system to build a database of customer details and quotes for future reference.


Customer Portal Advantage


Customer Portal Advantage offers Certified Dealers access to online tools and technical information via a new B2B portal.

Including information such as technical bulletins, product briefs, manuals, FAQs and troubleshooting documents, videos and calendars, Customer Portal Advantage ensures Certified Dealers have access to the technical information they need 24/7.


Vessel Portal Advantage


Vessel Portal Advantage offers Certified Dealers access to extensive detail for Certified Vessels via an online portal.

Including information such as installed components, warranty dates, installation notes, system diagrams and a complete service history, Vessel Portal Advantage ensures Certified Dealers have access to the vessel information they need to optimize onboard service, 24/7.


Training Advantage


Training Advantage supports Dealers with technical training courses for sales staff, engineers and technicians. Comprehensive and up to date knowledge of the complete product range enables Dealers to provide world-class service.

Hands-on courses are available at Navico locations around the globe. Seminars and technical training are held in strategic locations worldwide every year. In addition, our online training tool allows dealers access to training material 24/7.